Entry Level
Instructor-led
In-Person
VirtualITIL® 4 Foundation Certification Prep Course
This course covers adopting and adapting best practices for IT service management (ITSM) in any organization. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers. In this course, you will identify, describe, and analyze all components of the ITIL® 4 IT service management approach.
Entry LevelInstructor-ledIn-PersonVirtual
All ACI Learning courses (in-person and virtual) are taught by a live instructor with years of industry experience.
Validate your skills in core security functions that are essential for project management roles.
The course is recommended for ACE credit, enhancing your academic credentials.
Student Reviews
Job Outlook
This training as part of one of our programs can qualify you for possible roles:
- Computer User Support Specialist
- Technical Help Desk
- Technical Support Specialist
- Desktop Support Specialist
With the support of AI-powered career services and expert mentors, you’ll be better prepared to land your first job in tech.
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This course is available in the following programs:
Course details
targeted certification
(Exam voucher covered after meeting release requirements)
Course Duration
prerequisites
Computer knowledge
To ensure your success, basic end-user level computer and networking skills and proficiency with Microsoft Windows are recommended.
Recommended background
No job experience or prior certifications required.
Equivalent knowledge accepted
Equivalent knowledge in networking and general computer use is also acceptable.
Course overview for ITIL® 4 Foundation
Objectives
Learn ITIL best practices to implement and support IT service management, focusing on planning, continuous improvement, and customer value.
Modules
Launch your IT career
New starts are available for this course monthly. Click below to request information.
Get startedHear from our alumni
Overall, the course was informative and well-structured, providing a solid foundation for anyone preparing for the CompTIA A+ 220-1102 exam or starting a career in IT. The content was relevant, clearly presented, and aligned with the exam objectives. It covered a wide range of topics, from operating systems and security to software troubleshooting and IT support best practices.
Dr. Nichole Dreighton has a strong delivery of providing coaching that is personalized, engaging, and results-driven. She’s has a thoughtful strategy, supportive mentorship, and has empower us to own our career journey. If you're looking for a course that challenges you to explore your goals deeply and provides actionable tools to succeed in resume-building, interviewing, and negotiating, her program is highly recommended.
Instructor was amazing, and gave an evaluable lesson