Computer User Support Specialist Program (ITIL® and CompTIA)

This ITIL® and CompTIA prep program is our most popular entry-level option. It develops competence in IT fundamentals — preparing you for your ITIL® Foundation, CompTIA A+, Network+, and Security+ certification exams. It's a combination that prepares you for the most in-demand certifications for entry-level IT positions.
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Program overview

All courses recommended for college credit by ACE Career services Support. Eligible for VA Tuition Benefits. Cost of one exam voucher covered by ACI Learning for each course.

Is this training for me?

Candidates for this CompTIA and ITIL® training and certification prep program should understand the fundamentals of computers. No industry experience is required for this entry-level program.

Learning networking, basic network security, and ITIL® Foundation will qualify you for any number of entry-level positions in desktop support, tech support, network support, and general IT support.

Learn through instruction, practice labs, randomly generated quizzes, ITPro video content, study games, group discussion and more.

Targeted Certifications
ITIL® 4 Foundation
CompTIA A+
CompTIA Network+
CompTIA Security+
Duration: 10-week training period
Level: Entry

Courses in this program

UNIT 1: ITIL® 4 Foundation

The ITIL® 4 Foundation course covers adopting and adapting best practices for IT service management (ITSM) in any organization. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers. In this course, you will identify, describe, and analyze all components of the ITIL® 4 IT service management approach.

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UNIT 2: CompTIA A+

Are you looking to prepare yourself for a job in IT by developing valuable skills and earning foundational IT certifications to propel your career? This prep course is the right step toward reaching those goals. This course should be taken by individuals interested in obtaining a job as an entry-level IT technician, as well as students seeking the CompTIA A+ Certification who want to prepare for the CompTIA A+ Core 1 and Core 2 certification exams.

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UNIT 3: CompTIA Network+

CompTIA Network+ covers the fundamental skills and concepts that you will need to use on the job in any type of networking career. Throughout the course you will be able to apply skills learned through a variety of virtual labs, test yourself with quizzes, and be able to dive into content using videos on each topic. Upon completion of all course materials and self-study, you will be prepared for the CompTIA Network+ examination.

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UNIT 4: CompTIA Security+

If you’re ready to begin a career in IT security, this course is the perfect starting point: CompTIA Security+ is a globally recognized certification that validates the skills required to perform core security functions and pursue an IT security career. That means that employers will know you’re job-ready when you apply for your first role. This course prepares you for the CompTIA Security+ exam and is recommended for ACE credit. The cost of the exam is covered by ACI Learning.

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UNIT 1: ITIL® 4 Foundation

The ITIL® 4 Foundation course covers adopting and adapting best practices for IT service management (ITSM) in any organization. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers. In this course, you will identify, describe, and analyze all components of the ITIL® 4 IT service management approach.

View course details

UNIT 2: CompTIA A+

Are you looking to prepare yourself for a job in IT by developing valuable skills and earning foundational IT certifications to propel your career? This prep course is the right step toward reaching those goals. This course should be taken by individuals interested in obtaining a job as an entry-level IT technician, as well as students seeking the CompTIA A+ Certification who want to prepare for the CompTIA A+ Core 1 and Core 2 certification exams.

View course details

UNIT 3: CompTIA Network+

CompTIA Network+ covers the fundamental skills and concepts that you will need to use on the job in any type of networking career. Throughout the course you will be able to apply skills learned through a variety of virtual labs, test yourself with quizzes, and be able to dive into content using videos on each topic. Upon completion of all course materials and self-study, you will be prepared for the CompTIA Network+ examination.

View course details

UNIT 4: CompTIA Security+

If you’re ready to begin a career in IT security, this course is the perfect starting point: CompTIA Security+ is a globally recognized certification that validates the skills required to perform core security functions and pursue an IT security career. That means that employers will know you’re job-ready when you apply for your first role. This course prepares you for the CompTIA Security+ exam and is recommended for ACE credit. The cost of the exam is covered by ACI Learning.

View course details

Job outlook

This training is designed to prepare students for their certification exams and make sure they’re ready for the challenges of related job roles. The IT industry is growing like never before and employers all over the world are looking to fill these job roles with qualified individuals.

Potential IT Career Tracks

Individuals who complete this training and the A+ CompTIA certification may qualify for the following job roles:

  • Computer User Support Specialist
  • Technical Help Desk
  • Technical Support Specialist
  • Desktop Support Specialist
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Computer Support Specialist salary information

Average Salary
$57,910 per year
Salary Range
$50,700 to $67,408

*Salary.com, 2023 Salary data source

Here’s how it works

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Get trained

Get traditional instruction plus hands-on labs to prepare you for your IT certification exams. Train for the certifications you need to kickstart your career in IT.

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Prep for exams

Take advantage of one-on-one support from an Instructor Mentor, as well as quizzes, virtual labs, study games, videos, practice exams, and more as you prepare.

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Launch your career

Each Tech Academy has a Career Services team that offers one-on-one support to perfect your resume, optimize your LinkedIn, and connect you with a network of local employers.

Ambrose Broswell’s Success Story

I love helping people, and I love solving problems. In IT, you get to do both! If this is a career you want to take, then, absolutely, dive in, and sign up!

Ambrose Boswell, Alum

Other funding options

A Career Training Consultant can help you choose the best certifications for your career, and uncover the right funding options to help you pay for your training. Don’t “land a job.” Start a secure, life-long career. We’re with you every step of the way.
Take the first step

State financial aid, military funding, and scholarships

Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker Program
Trade Adjustment Assistance (TAA)
Veteran Employment Through Technology Education Courses (VET TEC)
Post 9/11 GI Bill® Education Program
Ascent Student Loan
  • * ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved